How do I find out if a company is ATOL registered?

How do I find out if a company is ATOL registered?

Only ATOL members are able to display the ATOL logo on their adverts, brochures, and websites. You should always check a company’s ATOL registration by visiting the Civil Aviation Authority website as there are companies that masquerade as being ATOL-registered when they are not.

What is an ATOL number?

ATOL holders should display the ATOL logo along with their unique four or five-digit ATOL number. Speak to your holiday travel agent – whether you are booking direct with a travel company, through an agent or with a tour operator, they will be able to tell you if your holiday is ATOL protected.

How do I check my ATOL claim?

We maintain a list of failed ATOL holders, so you will find up-to-date information and full details of what to do there. If you do not have access to the internet or have urgent questions (perhaps you are abroad at the time), call us on +44 (0) 333 103 6350.

How do I contact ATOL by phone?

Related Information

  1. Citizens Advice. tel: 03454 040506. web site: www.adviceguide.org.uk.
  2. The trade association ABTA. tel: 020 3117 0599. web site: www.abta.com.
  3. The Travel Trust Association. tel: 01483 545787. web site: www.traveltrust.co.uk.

How do I get a copy of my ATOL certificate?

If you have misplaced this, or not received it, then you can simply log into Manage Your Booking and resend the confirmation of your flight to your email address. This will resend you all your booking information, as well as your ATOL certificate.

Is ATOL the same as ABTA?

What is the difference between ABTA and ATOL? ATOL (Air Travel Organiser’s Licensing) sits alongside ABTA but is specifically designed to cover people who fly. Whereas ABTA covers rail, road, or sea travel holidays. Many ABTA tour operators also provide bonds to the Civil Aviation Authority under the ATOL scheme.

How do I get a refund from ATOL?

The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.

How long are ABTA claims taking?

Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted.

How do I get in touch with ATOL?

You can contact ATOL on Facebook, Instagram or Twitter if you have questions about the claims process. This includes how to make a claim, what information you need and what has happened since you submitted your claim. If you are abroad and having difficulties, call us on +44 (0) 333 103 6350, which is available 24/7.

What is ATOL certificate?

An ATOL Certificate is a consumer’s proof that the trip or flight is protected by ATOL. It tells them what protection they have and what to do if the ATOL holder or supplier fails.

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