Common questions

How do I access my Norton Account?

How do I access my Norton Account?

Access your account

  1. Go to and click Sign In.
  2. Type in your username/email address and password, and then click Sign In.
  3. If you have set up two-factor authentication, enter the code that you received and click Verify.

How do I cancel my Norton subscription?

Sign in to your account and then:

  1. Visit My Subscriptions tab;
  2. Click Cancel Subscription Renewal next to the subscription you want to cancel the renewal for; and.
  3. Confirm your cancellation.

How do I remove a computer from my Norton Account?

Remove a device

  1. Sign in to your account.
  2. In the Device Security page, click the More options (…) icon available below the device that you want to remove.
  3. In the menu that appears, click Remove Device.
  4. In the confirmation screen, click Remove.

How do I manage my Norton devices?

Identify devices that are currently protected by Norton

  1. In the Device Security page, at the bottom-right corner of your device, click the settings button, and click Rename Device.
  2. Type in the new name that you can easily identify your device with, and click Rename.
  3. Start your Norton product.
  4. Click Help.

How do I check my Norton subscription?

You can always check your Norton 360 subscription status by logging into your Norton Account. Once there, click onto My Subscriptions under your name (screenshot 1). Then, check the date in the Protection renews on section as per the screenshot 2.

Why can’t I access my Norton Account?

This issue generally occurs due to temporary network connectivity problems. Network connectivity issues can also happen if your computer goes into hibernation mode. To resolve this issue, check the Internet connectivity and also try signing into the Norton account website.E

How do I stop Norton charging my credit card?

Otherwise: Sign in to your account. On the My Account page, next to the subscription for which you want to cancel the renewal and the renewal charges, click Cancel Subscription Renewal. Confirm your cancellation.M

How do I remove my credit card details from Norton?

To delete a payment information, tap the payment information that you want to delete. In the Payment Details screen, tap Edit. In the Edit Payment Details screen, tap Delete Payment at the bottom of the screen and confirm deletion in the confirmation window.M

How do I disable Norton 360?

How do I turn off Norton 360?

  1. On the taskbar, in the notification area, right-click on the Norton icon.
  2. Click on Disable Auto-Protect.
  3. Click on Disable Firewall.
  4. In the Security Request window find the Select the duration drop-down menu.
  5. Select how long do you want for Norton protection to be disabled.
  6. Click OK.

Can I use my Norton subscription on multiple computers?

If your subscription allows multiple installations, you can install your protection on additional PC, Mac, or mobile devices at no extra cost. Find the number of seats that are available with your subscription to see if you can extend Norton protection to other devices.M

How do I know if Norton is running on my computer?

Open the Start screen by pressing the “Windows” key on your keyboard and click the “Norton AntiVirus” icon. Check if the first box is green and has the “Secure” label. If the box is “Red” and says “At Risk,” your Norton AntiVirus software may have certain virus scanning features disabled.

How do I recover my Norton Account?

Go to the Forgot Password page. Enter the email address that you used to make your purchase or to create your account. Click Continue. Norton sends you an email with reset password instructions if there is an account under that email address.

How do I create my Norton account?

Click here to go to the Welcome to Norton page.

  • Tap Create a new account.
  • In the Email address box,type your email address. You need to specify this email address when you sign in.
  • In the Confirm email address box,type your email address again.
  • In the Password box,type a password.
  • In the Region drop-down list,select your country or region.
  • How do I install Norton?

    Download and install your Norton product on your computer Go to If you are not signed in to Norton already, you will be prompted to sign in. In the Setup window, click Download Norton.If you want to install a new product which is not registered to your Norton account, click Enter a New Product Key.

    How do you add a device to Norton account?

    In the Norton main window, click Settings. In the Settings window, click Firewall. On the General Settings tab, in the Device Trust row, click Configure. In the Device Trust window, click Add. In the Add Device window, in the Name box, type the name of the device that you want to add to your network.

    How do I Find my Norton Security Account?

    Find the email address associated with your account. This is the one you used when you signed up to access your Norton online services. Business customers can contact a Norton customer care representatives at 800-721-3934 to recover the account’s email address; others can send Norton Customer Support an email about the problem (see Resources).

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